CARGO LOSS INVESTIGATION REPORT

Case Number: CLI-2026-1029
Shipper: Confidential (E-commerce Seller, Shenzhen)
Logistics Provider: Confidential (Freight Forwarder, Ningbo)
Carrier: Confidential (Ocean Carrier, 2M Alliance)
Destination: Amazon FBA Warehouse, Los Angeles (LGB8)
Container Number: MSCU-XXXXX-X
BOL Number: MSC-XXXXX-XX
Date of Loss: August 12-15, 2026
Report Date: September 6, 2026
Prepared By: Asia Logistics Investigations (ALI), Hong Kong

1. Executive Summary

This report summarizes the investigation into the loss of 15 cartons from a single 40-foot container shipment from Shanghai to the Amazon FBA warehouse in Los Angeles (LGB8).

Shipment Summary:

• Total cartons loaded in Shanghai: 80

• Total cartons delivered to LGB8: 65

• Missing cartons: 15

• Lost inventory value: $14,800 (wholesale)

• Lost retail value: $38,000 (estimated)

• Claim filed: $14,800

Key Finding: The 15 cartons were not stolen. They were never loaded onto the container in Shanghai. The "delivered" status in the tracking system was a system-generated event, not a physical delivery confirmation.

Recommendation: The shipper should implement a photo-based loading verification process. The shipper should also require the logistics provider to provide a dock receipt with carton count, not just container count.

2. Chronology of Events

3. Investigation Methodology

ALI conducted the following activities:

1. Interviewed the shipper's logistics manager

2. Interviewed the freight forwarder's warehouse manager

3. Interviewed the truck driver who picked up the goods from the factory

4. Reviewed the factory pickup document

5. Reviewed the freight forwarder warehouse receipt

6. Reviewed the container packing photos

7. Reviewed the shipping documents (BOL, packing list, commercial invoice)

8. Interviewed Amazon's receiving team at LGB8

9. Obtained CCTV footage from the Ningbo warehouse (covering August 4, 2026, 14:00-18:00)

10. Obtained CCTV footage from the Los Angeles port (August 25, 2026, 08:00-12:00)

4. CCTV Review

4.1 Ningbo Warehouse CCTV (August 4, 2026)

CCTV footage from the Ningbo warehouse was reviewed. The footage covers the area where the container was loaded.

Findings:

Key Observation: Only 65 cartons were loaded into the container. 15 cartons remained in the staging area.

4.2 Los Angeles Port CCTV (August 25, 2026)

CCTV footage from the Los Angeles port shows the container being unloaded.

Findings:

Key Observation: The container arrived with the original seal intact. No evidence of tampering.

4.3 Amazon LGB8 Receiving (August 26-27, 2026)

Amazon's receiving team at LGB8 reported that the container was received with the seal intact. The seal was cut by Amazon staff. The container contained 65 cartons. No evidence of tampering or empty space.

5. Interview Findings

5.1 Shipper Logistics Manager

• Confirmed 80 cartons were picked up from the factory.

• Confirmed the driver signed for 80 cartons.

• Stated he did not witness the loading at the Ningbo warehouse.

5.2 Freight Forwarder Warehouse Manager

• Confirmed 80 cartons were received at the warehouse.

• Stated that 15 cartons were staged separately because they were "damaged packaging."

• The warehouse manager stated that the 15 cartons with damaged packaging were set aside for re-packaging. The warehouse then loaded the 65 intact cartons and forgot the 15 damaged cartons.

• The 15 cartons remained in the warehouse.

5.3 Truck Driver

• Confirmed 80 cartons were picked up.

• Stated he was not present during the container loading at Ningbo.

• Did not witness any discrepancy.

5.4 Amazon LGB8 Receiving Team

• Amazon received 65 cartons.

• Amazon's receiving report shows 65 cartons.

• Amazon's system generated a "received" status for the container based on the seal number and BOL, not based on carton count.

6. Root Cause Analysis

7. Document Review

7.1 Factory Pickup Document

7.2 Warehouse Receipt

7.3 BOL (Bill of Lading)

7.4 Packing List

7.5 Amazon Receiving Report

8. Findings Summary

9. Recommendations

9.1 For the Shipper

1. Implement a photo-based loading verification process. Require warehouse staff to take a photo of the loaded container showing the carton count before sealing.

2. Require a dock receipt with carton count. Do not accept a BOL that only shows "1 container." The BOL should show the carton count.

3. Conduct a physical count at the warehouse before the container is sealed. Send a representative to witness the loading, or hire a third-party inspection service.

4. Do not rely on the tracking system's "delivered" status. The status is system-generated and does not confirm carton-level delivery.

5. Review the packing list and BOL for consistency. The packing list and BOL should match. If there is a discrepancy, resolve it before shipment.

9.2 For the Freight Forwarder

1. Implement a two-person verification process for container loading. One person counts, one person verifies the count before sealing.

2. Notify the shipper of any cartons set aside for re-packaging. The shipper should be informed and should approve the removal or re-packaging of any cartons.

3. Update the warehouse training. The warehouse manager should be trained on the importance of carton count verification and the consequences of errors.

4. Provide a dock receipt showing the final carton count, signed by the warehouse manager and the shipper's representative (or a third-party inspector).

10. Claim Assessment

Assessment: The claim for the missing 15 cartons is valid. The shipper is entitled to compensation for the lost inventory value.

Recommendation: The freight forwarder has accepted liability for the lost cartons. The freight forwarder's insurance will cover the claim.

11. Conclusion

The loss of 15 cartons from shipment #CLI-2026-1029 was caused by a warehouse error at the freight forwarder's Ningbo facility. The cartons were staged separately for re-packaging but were not loaded into the container. The warehouse did not conduct a final carton count before sealing the container.

The tracking system's "delivered" status was system-generated based on container arrival. It did not confirm carton-level delivery.

Final Status: Case closed. Freight forwarder has accepted liability. Compensation of $14,800 has been agreed. The shipper has implemented the recommended loading verification process.

Report Prepared By:

James Kwok, Senior Investigator
Asia Logistics Investigations (ALI)
September 6, 2026

Reviewed By:

Maria Santos, Director of Operations
Asia Logistics Investigations (ALI)
September 7, 2026

This report is confidential and intended for the sole use of the client. Distribution to third parties is prohibited without the written consent of Asia Logistics Investigations.

80 cartons loaded. 65 cartons delivered. 15 cartons disappeared without a trace. Tracking system said "delivered." War

80 cartons loaded in Shanghai. 65 delivered in LA. 15 disappeared. Tracking system said "delivered." Warehouse said "not received." Investigation report.

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